For a “headache” fan, Hangzhou, Hu consumers have to Guangdong Midea Consumer Electric Manufacturing Co., Ltd. (the “beauty”) headquarters, Hangzhou office hit 44 calls, which lasted 14 months, for the past is still a “beauty” of pathogenesis. Consumer demands the return and was told the “new machine” Return from the “old machine” purchase computing depreciation. After published reports, many Web sites have been reproduced. Recently, the “beauty” has finally returned the full amount to which Mr. Hu, “the head is sick,” the fan. “Tell you, I am not afraid the media” “User Rights U.S. experience,” Marathon, “” the third day after published reports, Mr. Hu You Xiang “A Dege seek explanation” column of complaints, “your article out of the report, ‘beauty’ offices in Hangzhou people Yeshu Dong called me to ask: ‘how your complaint to the media said, to tell you, I do not fear the media’. ” “How ‘beauty’ of the resident leadership attitude toward the user, if true, then the ‘beautiful’ where is the heart considered for the consumer?” Mr Hu can not think of. Guide reporter contacted again, “beauty” Hangzhou Office, Yeshu Dong said, “not that we do not solve the problem, the user does not want us to resolve, he (Hu) to solve, you tell him to call me.” “America’s” mistaken agreed return
After many difficulties linked ‘s Guide to “America’s” headquarters for an interview in the marketing of domestic seasonal product management center, the center, Wong explained Mademoiselle, “This thing that we have learned from after-sales manager, indeed our ‘beauty’ There is some mistakes, I apologize. But the good times we have ‘beauty’ contact Mr. Hu, Hu none of the phone, this is the problem not solved on the one hand fan element. “Wang Miss that Mr. Hu is willing to accept the request, on “sick machine” to return and to ask Hangzhou office soon as possible. 8 7 morning, Review reporter of “beauty” treatment after relayed comments made by Mr. Xiang Hu, Hu another phone with the “beauty” Hangzhou Office Contact withdrawal machine issues, Yeshu Dong said to him, “Where I see you? return I will ask our network department contact you.” In the afternoon, Mr. Hu told the Review’s call, “beauty” has been sent to his home fans were all on the sick Return the amount of processing. Review on the phone to thank him, “A Dege seek explanation” to help the same time, for “beauty” after-sales service quality is not understood. Hu said, “Why in the media’s intervention, ‘beautiful’ to realize his services are not? This can be seen from ‘beauty’ is not the consumer sale is extremely important.” “From the media to solve the problem, which must reflect the ‘beauty’ headquarters and offices in Hangzhou, the rigidity of the consumption and slow processing, but also reflects the ‘beauty’ lack of self-image maintenance, including staff awareness of their own culture. “Zhejiang Financial Professional College Professor Ni Jianwei told reporters Guide interview that the lack of consumer confidence if the company will be a bad credit business.
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