House maintenance staff has been to carry out overhaul Fan, not solve the problem.
The service is very confusing, site maintenance personnel do not know what products to repair, not repaired four times a month maintenance. “Mr. Fan has made newspaper readers, about his purchase of the US’s gas stove annoying after the encounter.
Maintenance four times a month
This year on October 1, Fan Meilin, Futian District, located in a New World Plaza
Store bought a beautiful gas stove, thus beginning the bother of the day. Fan found that the U.S. home buying in the use of gas stove when fire behavior, and charred bottom of the pot.
10 8, Fan started contact the factory. October 12, maintenance personnel phone Fan, asked what problems their products, and the first day home maintenance, inspection, confirm that the booming phenomenon, said damper adjustment problem can be solved, but in the end did not solve. October 15, another maintenance staff contact Mr. Fan, said: “The first door is not the America of the company’s after-sales staff.” And again asked in detail about where a product failure, repair the second door, the officers to the gas stove is split into parts one by one, at the beginning that certainly fine, well adjusted later said that “to go back to find manufacturers say that about.”
10 30, the third U.S. service personnel on the front of the usual call for details ask product questions Fan, Fan patiently explain and explain again, after door, the officer said: “There may be gas stove inside the spider net. “gas stove again split, but did not see the so-called spider web, the problem remains unresolved. Fan question: “just buy a month’s gas stove, many times during the maintenance staff has also been demolished, it has a spider web how can it?” November 1, maintenance staff, the fourth door, casually looked at left , and there is no maintenance.
Very chaotic after-sale management
Is it bad? “November 8, U.S. service personnel in the fifth on the front of the usual, when asked, call the Fan.” Door has been repaired four times before, can not clear the United States of maintenance personnel to repair anything in the end? “Fan feel very angry, rejected the maintenance staff to the park.
“America’s service is extremely confusing, received up to four times a day when I call to ask exactly what problems I products, both from the U.S. phone companies, but also store maintenance personnel from the phone.” As gas stove repairs failed to solve the problem many times, Fan proposed return to the store, was told: to be America’s issuance of a certificate for the U.S. gas stove quality problems, can give returns. “The problem is, after so many repairs, the United States is still reluctant to be issued this proof, and therefore no way to return.” Fan frustration. We will do our best to solve your problem.
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